Return Policy
Who we are
At Grossery Cart, we strive to provide you with the freshest and highest-quality groceries. However, if you are not satisfied with your purchase, we are here to help!
1. Eligibility for Returns & Refunds
We accept returns and refunds for the following cases:
- Damaged or defective items – If your order arrives damaged, spoiled, or defective.
- Incorrect items – If you receive the wrong product.
- Expired products – If you receive an item past its expiration date.
To be eligible for a return or refund:
- You must report the issue within 24 hours of delivery.
- The item must be unused and in its original packaging.
- Perishable items (such as fresh produce, dairy, and meat) are non-returnable but may qualify for a refund if they arrive in poor condition.
2. How to Request a Return or Refund
To initiate a return or refund request:
- Contact us at [Insert Contact Email/Phone] within 24 hours of receiving your order.
- Provide your order number, product details, and a clear photo of the issue (if applicable).
- Our team will review your request and respond within 1–2 business days.
3. Refund Process
- If your return/refund request is approved, we will issue a refund to your original payment method or provide store credit based on your preference.
- Refunds may take 5–7 business days to process, depending on your payment provider.
4. Non-Returnable Items
- Perishable goods (fruits, vegetables, dairy, meat, etc.)
- Opened or used products
- Items purchased under promotions, clearance, or discounts (unless damaged)
5. Order Cancellations
- Orders can be canceled before they are dispatched. Once an order is out for delivery, it cannot be canceled.
- To cancel, please contact us immediately at [Insert Contact Email/Phone].
6. Contact Us
For any return, refund, or cancellation inquiries, please reach out to us at:
📧 info@grosserycart.com
📞 +91-8920771865
🌐 https://grosserycart.com/
We appreciate your trust in Grossery Cart and are committed to providing the best service possible!